Shipping Policy

Home Brands USA offers convenient shipping to customers. Our shipping department packages the products with utmost care and with easy-to-read instructions. Home Brands USA will ensure that products are shipped free of defects and damages. Home Brands USA currently only ships to the contiguous 48 states in the US and will not ship to P.O. Box addresses.

Items in stock usually ship within 3-5 business days after your purchase depending upon the distribution center and the destination address.

After the product is shipped, a shipment confirmation will be sent to you with a Shipping Tracking ID. We are unable to schedule delivery for an exact date or time, or call you before delivery. If you are unavailable to accept your package, the shipping company may choose to leave the package at your door or leave a note.

Shipment Tracking

Home Brands USA will generate tracking ID for the shipments and will send the tracking ID to the customers to track the package on the shipping company website. The email will contain instructions on how to check the shipping status.

Shipping Cost

We offer free shipping within United States. Currently we are not shipping to Alaska and Hawaii.

Return Policy

Home Brands USA offers 100% guaranteed return. If you are not 100% satisfied with your purchase from Home Brands USA, you may return the item(s). Personalized and custom-made items cannot be returned, unless the item(s) are defective. If item is non-defective, the customer is responsible for the return shipping cost and 15-25% restocking fee (see below). Loloi products have a stricter return time frame policy i.e. whether the Loloi product you received is defective or non-defective, you must request a return within 5 calendar days from the date of delivery as shown by the Fedex/UPS website using tracking ID (the rest of the policy/process applies as on this page).

If you wish to return a product to Home Brands USA, please follow the following process:

You must contact Home Brands USA customer service in one of the following ways:

Home Brands USA will email you a RA (Return Authorization) label.

Additional Notes on Returns

Home Brands USA reserves the right to modify this policy at any time. By placing an order on this website, you are agreeing to our terms and conditions, privacy and return policies.